Last updated on Dec 19 2024

Cancellation & Refund Policy

At Tiwari Tours and Events Private Limited, we prioritize ensuring your travel experience is smooth and worry-free. We understand that plans can change unexpectedly. Please read our Cancellation and Refund Policy to understand the terms applicable to your bookings.

Cancellation Policy

1. Cancellation by the Customer:
   • Cancellation requests must be submitted in writing via email to info@tiwaritours.com or by contacting our customer service team.
   • The cancellation fee will depend on the timeline and type of booking:
     • More than 30 days before the travel date: A cancellation fee of 10% of the total booking amount applies.
     • 15–30 days before the travel date: A cancellation fee of 25% of the total booking amount applies.
     • 7–14 days before the travel date: A cancellation fee of 50% of the total booking amount applies.
     • Less than 7 days before the travel date: No refunds will be provided.
2. Cancellation by Tiwari Tours:
   • If we need to cancel your booking due to unforeseen circumstances (natural disasters, political disruptions or supplier-related issues), we will either:
     • Provide a full refund of the paid amount.
     • Offer an alternative travel package of equivalent value.
3. Non-Refundable Bookings:
   Certain bookings, including discounted deals or promotional packages are non-refundable. This will be clearly communicated during booking.

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Refund Policy

1. Refund Timeline:
   • Refunds will be processed within 7-14 working days alongside the related Bank’s policy of refund after confirmation of your cancellation request. The refund will be credited using the original payment method.
2. Payment Gateway Charges:
   • All refunds are subject to a 3% deduction for payment gateway fees, which are non-refundable.
3. Partial Services Usage:
   • If a part of the service/package has been availed, a pro-rata refund will be processed after deducting the cancellation fee.
4. Special Cases:
   • No refunds will be issued for:
     • No-shows or late arrivals at the designated point of service.
     • Partially or fully utilized services.

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Modification of Bookings

• Changes to existing bookings may be subject to availability and price variations. Additional charges may apply depending on the nature of the modification.

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Contact Information

For all cancellation and refund queries, you can reach us via:

• Email: info@tiwaritours.com
• Customer Support Number: Ph.: +91 99107 80681, +91 93158 09031

By proceeding with your booking, you agree to the terms outlined in this policy. We value your trust and are committed to providing quality service.